Here To Help

Help When you Need It

The Lower Columbia region is home to many community-based organizations whose mandate is to support local families and individuals. These organizations are staffed with caring individuals who are here to help. If you know of any other resources that have been helpful to you and your family but don’t see them listed here, please contact the Family Action Network at 1-855-368-3707.

Crisis Services & Programs

West Kootenay Boundary Crisis Line

Need to talk? Looking for supports in our community?

Operated by trained staff, the crisis line provides 24-hour support in an anonymous and confidential manner. If you are experiencing feelings of hopelessness, have or are considering suicide, feeling overwhelmed and stressed, you can call and speak to someone at any time – day or night. The service provided is non-judgmental and gives you support in challenging times. The program also offers Suicide Prevention information and educational workshops in area schools.

Contact Information

Phone: 1- 888-353-2273
Email: n/a
Website: http://kb.fetchbc.ca/service.html?i=253

WINS Transition House

For women with or without children needing a safe place to stay when leaving abusive and/or violent situations. Services at the shelter include crisis intervention and referral supports, meals, bedding, laundry, toiletries and access to clothing. There are drop in and outreach services for women who have chosen not to enter the transition centre but who may still require support.

Please call anytime for support and information. The transition house is a program of the Trail FAIR (Family and Individual Resource Centre) Society.

Contact Information

Contact: Program Coordinator
Phone: 250-364-1543
Email: winsth@shaw.ca
Website: n/a

Trail Food Bank

The Trail Food Bank offers nutritious food Monday to Friday. Please call for an appointment. Call for other community services that are offered.

Trail Food Bank Hours
Monday, Tuesday, Wednesday, Friday: 8:00am – 4:00pm
Thursday: 11:00am – 7:00pm

Contact Information

Address:
The Salvation Army
730 Rossland Ave.
Trail, BC
V1R 3N3

Contact: Program Coordinator
Phone: 250-364-0445
Email: n/a
Website: n/a

Trail United Church Food Bank

Trail United Church Food Bank Hours
Tuesdays … 9:00am – 2:00pm

Contact Information

Address:
Trail United Church
1300 Pine Avenue
Trail, BC

Contact: Program Coordinator
Phone: 250-368-3225
Email: cifoffice@telus.net
Website: http://cifpc.ca/trail

Kate’s Kitchen

Offers hot nutritious meals Monday through Friday at a very low cost.

Lunch is served Monday, Tuesday, Wednesday and Friday from 11:30am – 1:45pm.

Supper is served on Thursdays from 4:30pm – 6:00pm.

Contact Information

Address:
The Salvation Army
730 Rossland Ave.
Trail, BC
V1R 3N3

Contact: Program Coordinator
Phone: 250-364-0445
Email: n/a
Website: n/a

Rossland Food Bank

The program, sponsored by St.Andrew’s United Church and Sacred Heart Catholic Women’s League, offers nutritious food to Rossland residents only. Please call if an emergency situation arises. Food bank open Tuesdays, 10am to 12pm.

Contact Information

Address:
Rossland Food Bank
1807 Columbia Avenue
Rossland, BC
V0G 1Y0

Contact: Program Coordinator
Phone: 250-362-7635
Email: n/a
Website: n/a

Beaver Valley Food Bank

The food bank is open once a week (Thursdays) for Beaver Valley residents only. Please call for an appointment.

Contact Information

Address:
Beaver Valley United Church
1917 Columbia Gardens Rd.
Fruitvale, BC
V0G 1L1

Contact: Program Coordinators
Phone #1: 250-367-9067
Phone #2: 250-367-6339
Email: bvuc@telus.net
Website: n/a

Trail RCMP Victim Services Program

Serving the entire Greater Trail region, this program provides local support for victims of tragedy and crime.

Trained staff provide support services including:

  • Assistance completing paperwork associated with crime (victim impact statements, program applications etc.)
  • Referrals to local community services
  • Orientation and accompaniment to court dates
  • Emotional support
  • Crisis intervention

Contact Information

Address:
Royal Canadian Mounted Police (RCMP) – Trail
3601 Laburnum Dr.
Trail, BC
V1R 2S9

Contact: Program Coordinator
Phone: 250-368-2184
Provincial Victim Services Line: 1-800-563-0808
Email: n/a
Website: http://www.policevictimservices.bc.ca

Trail Family and Individual Resource Centre Society (FAIR)

Serving our local area for many years, the FAIR Centre provides counseling services for families and individuals in times of conflict and/or crisis. These services are provided at no cost.

Available assistance to families includes counseling around:

  • Parenting
  • Parent/teen communication
  • Blended families
  • Relationship issues
  • Abuse
  • Assertiveness

Other programs available include:

  • Childcare Resource and Referral Services (see listing in this directory under Child Care Services and Programs)
  • WINS Transition House (see listing in this directory under Crisis Services and Programs)

In addition, FAIR offers three programs that provide counseling for those who are recovering from the emotional effects of violence or abuse.

Children Who Witness Abuse Program provides counseling for children and youth (age 4-18 years) who have witnessed family violence. Also offers support for the non-offending parent.

Sexual Abuse Intervention Program provides counseling for children and youth (age 4-18 years) who have reported sexual abuse, and support for their families.

Stop the Violence (Victims of Violence) Program offers counseling for women who have experienced violence or abuse in adult relationships, sexual assault or childhood sexual abuse.

Contact Information

Address:
Family And Individual Resource Society (FAIR)
2079 Columbia Ave.
Trail, BC
V1R 1K7

Contact: Trail FAIR Main Office
Phone: 250-364-2326
Email: admin@trailfair.ca
Website: http://trailfair.ca/

Child Care Services & Programs

There are quality childcare options in the Lower Columbia region. If you are looking for childcare, contact the Childcare Resource and Referral agency for our region (see listing below). The Family Action Network does not endorse any individual childcare centre. It is up to parents and caregivers to choose which childcare option is best for their family. The Licensed Group Childcare facilities in the Lower Columbia region are listed below.

Child Care Resource & Referral (CCRR) - Trail

Services for both parents and caregivers in Trail, Castlegar and surrounding communities. Access to the book, toy and equipment library, plus additional services for parents and caregivers for a small yearly fee.

Services include:

  • TOY LIBRARY – rents out age-appropriate toys on a monthly basis to families in the Greater Trail region
  • Referrals for a wide range of child care options
  • Information on different types of child care
  • Information on selecting and assessing child care providers
  • Child care subsidy information
  • Parenting information and support
  • Weekly playgroup in Trail
  • StrongStart Program at Fruitvale Elementary School
  • Educational and training opportunities
  • Newsletter every 3 months

Contact Information

Address:
Child Care Resource & Referral (CCRR)
2079 Columbia Ave.
Trail, BC
V1R 1K7

Contact: Program Coordinator
Phone: 250-364-2980
Toll Free Phone: 1-800-223-8966
Email: ccrr@trailfair.ca
Website: http://www.childcarechoices.ca

Sunshine Children's Centre - Trail

Contact Information

Address:
1583 5th Ave.
Trail, BC
V1R 1T9

Contact: Program Coordinator
Phone: 250-368-3166
Email: n/a
Website: n/a

Sunningdale Children's Centre - Trail

Contact Information

Address:
625 Isabella Crescent
Trail, BC
V1R 1B1

Contact: Program Coordinator
Phone: 250-368-3686
Email: n/a
Website: http://www.sunningdalechildcare.com

Little Scholars Children’s Village & Montessori Preschool - Trail

Contact Information

Address:
1555 McLean St.
Trail, BC
V1R 1Z1

Contact: Program Coordinator
Phone: 250-368-6789
Email: contact@trailpreschool.ca
Website: http://www.trailpreschool.ca

Warfield Preschool - Warfield

Monday through Friday … 9:00 am – 11:30 am

Contact Information

Address:
James L Webster Elementary School
395 Schofield Hwy.
Trail, BC
V1R 2G5

Contact: Warfield Village Office
Phone: 250-368-8202 (Warfield Village Office)
Email: n/a
Website: n/a

The Four Winds Daycare - Rossland

Contact Information

Address:
2294 1st Avenue
Rossland, BC
V0G 1Y0

Contact: Program Coordinator
Phone: 250-362-5233
Email: n/a
Website: http://rossland.com/directory/the_four_winds_daycare

Golden Bear Child Care Centre - Rossland

Contact Information

Address:
2058 Spokane St.
Rossland, BC
V0G 1Y0

Contact: Program Coordinator
Phone: 250-362-5856
Email: n/a
Website: n/a

Beaver Valley Nursery School - Montrose

Contact Information

Address:
1122 Highway 3B
Montrose, BC
V0G 1P0

Contact: Program Coordinator
Phone: 250-367-7887
Email: bvns@telus.net
Website: http://beavervalleynurseryschool.com

Financial Support & Services

Income Assistance

A Ministry of Social Development and Social Innovation program. Provides families and individuals in need support to move towards sustainable employment when possible.

Services at this location include:

  • Employment programs and services (including EI)
  • Family Maintenance Enforcement Program
  • Assistance for persons with disabilities
  • Income Assistance
  • Information and access to the Healthy Kids dental program for children and health and dental services for adults

More information on the services available at this location can be found on the website.

Contact Information

Address:
1520 Bay Avenue
Trail, BC,
V1R 4A9

Contact: Program Coordinator
Phone: 1-866-866-0800
Email: n/a
Website: http://www.eia.gov.bc.ca/fs.htm

Legal Aid

West Kootenay Boundary Legal Aid. Cranbrook based lawyer Richard Strahl available Fridays from 9:00am to 4:30pm in Nelson Office. Services for financially eligible applicants with certain types of legal problems may be funded through Legal Aid.

Contact Information

Address:
203 – 514 Vernon Street
Nelson, BC
V1L 4E7

Contact: Program Coordinator
Phone #1: 250-426-4066
Phone #2: 1-877-426-4066
Email: n/a
Website: http://www.lss.bc.ca/legal_aid/

BC Child Care Subsidy

The BC Child Care Subsidy is a monthly payment that helps eligible families with the cost of childcare. Monthly payments will vary depending on the family’s circumstances. Eligible families can sign up once they have selected a childcare provider.

To determine your eligibility or to apply online, visit:
http://www.mcf.gov.bc.ca/childcare/subsidy/how_subsidy_works.htm

Main Contact Information

Contact: Child Care Programs and Services Branch, BC Provincial Government
Phone: 1-888-338-6622
Email: n/a
Website: http://www.mcf.gov.bc.ca/childcare/subsidy/

Local Contact Information
For local assistance with child care subsidy information, go to the CCRR office at the FAIR building.

Address:
FAIR Office
2079 Columbia Avenue
Trail, BC
V1R 1K7

Contact: CCRR Trail Office
Phone: 250-364-2980
Email: n/a
Website: http://kb.fetchbc.ca/service.html?i=504

Special Needs Supplement

For families who have a child designated with special needs who require child care, a potential additional subsidy of $150/month towards the cost of childcare. The total of the Child Care Subsidy and the Special Needs Supplement cannot exceed the cost of the child care provider’s rate.

To find out more information or to apply online, visit:
http://www.mcf.gov.bc.ca/childcare/subsidy/spec_needs_supplement.htm

Contact Information

Contact: Child Care Programs and Services Branch, BC Provincial Government
Phone: 1-888-338-6622
Email: n/a
Website: http://www.mcf.gov.bc.ca/childcare/subsidy/

Jump Start (Canadian Tire)

A financial subsidy for eligible families looking to get their kids involved in organized sports, dance teams and other activities. In addition to the cost of registration, additional supports may also be available for equipment and uniforms.

Families with children between 4 and 18 can apply online through the Canadian Tire website:
http://jumpstart.canadiantire.ca/en/what-we-do/want-to-apply

More Information

Contact: n/a
Phone: 1-844-YES-PLAY
Email: n/a
Website: http://jumpstart.canadiantire.ca/en/what-we-do/application-process-overview

Stars for Success

An Early Years program for families in the West Kootenays wanting support to enroll their children (up to their 6th birthday) in recreation, art, sport or early learning programs. Families will be asked to provide a sponsor to verify that they meet the criteria of an annual household income less than $38,000. The maximum amount per child is $100/calendar year, in order to continue to offer assistance to as many West Kootenay families as possible.

Many local programs and rec centres have the application forms available, or download a copy of the form here:
http://wkearlyyears.ca/wp-content/uploads/2012/05/2013-Stars-Application.pdf

Contact Information

Contact: Stars for Success Program
Phone: 1-866-551-5437
Email: info@thekoop.ca
Website: http://wkearlyyears.ca/stars-for-success/

Kidsport

A community-based program for funding children’s sporting activities. Provides assistance with registration fees and equipment for eligible families with kids up to the age of 18.

For more information and to apply, click here:
http://www.kidsportcanada.ca/find-a-chapter/

Contact Information

Address:
c/o Trail Aquatic and Leisure Centre
1875 Columbia Ave.
Trail, BC
V1R 4T8

Contact: KidSport
Phone: 250-364-0852
Email: n/a
Website: http://www.kidsportcanada.ca/british-columbia/greater-trail/

Special Olympics

Enriching lives of persons with intellectual disabilities through sport. Special Olympics BC offers opportunities for training and competition through year-round programs. Athletes gain more than just physical benefits and through their participation increase social skills, make new friends and experience the joys of meeting goals.

Contact Information

Contact: Special Olympics BC
Phone: 1-888-854-2276
Email: info@specialolympics.bc.ca
Website: http://www.specialolympics.bc.ca

Literacy Services & Programs

CBAL Programs for Children - Greater Trail

Books for Babies gives new babies in Greater Trail a reusable bag containing a new book and information about local programs for families. Bags are given out at the Public Health Centre (Kiro Wellness Centre).

Kindergym is an active time with parents and children that helps to teach physical literacy through movement and games.

Literacy Lending Library located at the CBAL Office (1160 Cedar Avenue, Trail). Families can borrow resources such as games, children’s books, parenting books and DVDs. Drop in to have a browse.

Mother Goose uses using rhymes, songs, and stories to help parents/caregivers and their babies and young children develop literacy both in the program and at home.

Parents as Literacy Supporters (PALS) gives parents the opportunity to join their children in the kindergarten classroom and part in activities that support children’s language, literacy and numeracy development.

StrongStart is a drop-in program for parents and/or caregivers attending with their pre-school aged children. It is offered in Rossland at the Rossland Summit School.

All services are offered free of charge!

Contact Information

Address:
Columbia Basin Alliance For Literacy (CBAL)
1160 Cedar Ave.
Trail, BC
V1R 3V1

Contact: CBAL Trail Office
Phone: 250-368-6770
Email: n/a
Website: http://www.cbal.org/

CBAL Programs for Adults - Greater Trail

Adult literacy program trains volunteers to work with English speaking and/or ESL adults wishing to improve their reading, writing, speaking, math and/or computer literacy skills.

Together to Learn offers parents a chance to work on English, Math and Study Skills with a Selkirk College instructor at the CBAL’s office. Childcare and a healthy snack are also provided while you study.

Adult Tutoring Program trains volunteers wishing to work with English speaking and/or ESL adults to improve their reading, writing, speaking, math and/or computer literacy skills.

Community Learning Place a drop-in time for adults who would like help with basic computers, reading, writing, math, English language, test preparation, skills upgrading and citizenship applications.

English as a Second Language Classes offer small group sessions for persons seeking to improve their English, including reading, writing and speaking skills.

iPad User Group is a class for adults who want to learn basic iPad use and who want to explore iPad applications. Classes are self-directed in that the users in the class decide what they wish to learn about.

All services are offered free of charge!

Contact Information

Address:
Columbia Basin Alliance For Literacy (CBAL)
1160 Cedar Ave.
Trail, BC
V1R 3V1

Contact: CBAL Trail Office
Phone: 250-368-6770
Email: n/a
Website: http://www.cbal.org/

Settlement Services - (CBAL)

Newcomers can get help with community information, citizenship, language training, referrals and more.

Contact Information

Address:
Columbia Basin Alliance For Literacy (CBAL)
1160 Cedar Ave.
Trail, BC
V1R 3V1

Contact: CBAL Trail Office
Phone: 250-368-6770
Email: trailsettlement@mail.cbal.org
Website: http://www.cbal.org/

Trail & District Public Library

Library Hours:
Monday to Friday … 9:00 am to 8:00 pm
Saturdays … 9:00 am to 3:30 pm

Summer Hours: June through September
Fridays … Closed at 5:00 pm

Contact Information

Address:
Trail & District Public Library
1051 Victoria St.
Trail, BC
V1R 3T3

Contact: Trail Library Director
Phone: 250-364-1731
Email: director@traillibrary.com
Website: http://www.traillibrary.com

Rossland Public Library

Library Hours:
Monday … Closed
Tuesday … 12:00 pm to 8:00 pm
Wednesday … 12:00 pm to 5:00 pm
Thursday … 10:00 am to 8:00 pm
Friday … 10:00 am to 5:00 pm
Saturday … 12:00 pm to 5:00 pm
Sunday … Closed

Contact Information

Address:
Rossland Public Library
2180 Columbia Ave.
Rossland, BC
V0G 1Y0

Contact: Rossland Library Director
Phone: 250-362-7611
Email: info@rossland.bclibrary.ca
Website: http://rossland.bc.libraries.coop/

Beaver Valley Public Library - Fruitvale

Library Hours:
Monday … 11:00 am to 8:00 pm
Tuesday … 11:00 am to 8:00 pm
Wednesday … 11:00 am to 8:00 pm
Thursday … 11:00 am to 5:00 pm
Friday … 11:00 am to 5:00 pm
Saturday … 1:00 pm to 5:00 pm
Sunday … 1:00 pm to 5:00 pm (November to March Only)

Contact Information

Address:
Beaver Valley Public Library
1847 – 1st St.
Fruitvale, BC
V0G 1L0

Contact: Beaver Valley Library Director
Phone: 250-367-7114
Email: n/a
Website: http://beavervalley.bc.libraries.coop

If you’d like to speak to someone to have help in connecting to programs and services in our region, please call the Family Action Network at 1-855-368-3707